Frequently Asked Questions
Everything you need to know about shopping with SILVERSHOP.
What materials are used in SILVERSHOP jewelry?
We specialize in premium 925 Sterling Silver. Each piece is hallmarked for authenticity and often features rhodium plating to prevent tarnishing and enhance brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.
How should I care for my silver jewelry?
To maintain its shine, avoid contact with harsh chemicals, perfumes, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber silver polishing cloth.
Do you offer a warranty on your products?
Yes, every SILVERSHOP purchase comes with a 12-month limited warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.